With the new year just over a month away, many New Zealand organisations have yet to adopt reliable and adequate technology solutions for their business continuity procedures.
It is time to look at Business Continuity Plans (BCPs) and what they represent to an organisation.
Historically BCPs have been left to collect dust in the back of the filing cabinet, often sitting in the too hard basket. An afterthought that senior executives know is important, but “can’t find the time for”.
In the mid-’90s especially, BCPs were so bulky, that cardboard ring-binders were used to house them; no wonder so many panicked at the thought of Y2K. But times are changing, which has forced the way we look at BCPs to be far more streamlined and current.
It’s common knowledge that businesses who do not keep up with trends or customer requirements will lose out. The complexity of the business environment and ever-evolving threats has thrust the BCP into the 21st century, and with it, Business Continuity Training and Business Continuity Management.
There are many threats that face businesses nowadays, from cyber-attacks to denial of access. Businesses must be prepared and respond to situations as quickly and effectively as possible if they are to ensure minimal impact to their organisation.
We’re seeing in Australia and New Zealand a drastic increase in the expectations around senior executives. You only need to type in Banking Royal Commission to get a small example of the chaos going on in Australia right now.
It’s these senior executives that are being held accountable and interrogated intensively by the media, and rightly so. However, these executives know they can handle these situations far more efficiently with an automated plan running alongside them.
Leveraging technology is not only a great way to ensure your business impacts are minimal, but it can also support you in many situations to prevent the damage of reputational and financial impacts.
Nothing like that is on the market though?
Incorrect. BCPs are no longer restricted to folders, the introduction of new technology has allowed for BCPs to become modern and agile to use in a crisis situation.
Evolving into PDFs over a decade ago (and even still used in this format today), the plans have taken themselves on a journey deep into the 21st century.
For RiskLogic, we have three technology solutions that cover the three core areas of resilience:
- Emergency Management: Activate App
- Crisis/Incident Management: CQCommand
- Business Continuity Plans: BC-3
These solutions help enable more effective communication and control in any situation. They’re designed to simplify processes. When the CEO of an organisation is being questioned by the media and government via a Royal Commission, detailed communication can be sent within seconds to relieve stress and initiate an in-house plan to everyone. Less than ten years ago, this would have been unheard of.
Develop more effective plans
Developing plans in just a fraction of the time and ensuring people will actually read and use them is the objective of most BC practitioners.
Historically BCPs have been developed with some frameworks that could be obtained from the internet or by someone within the business. This doesn’t always mean they’re correct or even in some cases, legal to the regulations of your country.
Having a technology solution which provides you a tried and tested framework to put all information in one place, allows for quick formation of a BCP – giving you extra time to get on with what really counts, training & exercising.
Furthermore, technology enables you to update BCPs with a few clicks.
Executives are now being shown BCPs and crisis plans as a great place to find employee details and even office locations; making it a great communication hub.
It is important to remember that time is often the biggest enemy of any organisation that is in crisis. A slow response to a data leak, or a reputational incident can have huge impacts to an organisation.
The media often decides their opinion on the event before the filing cabinet has even been cracked open. Now imagine a tool such as BC-3 at your fingertips, which can produce a planned response, with steps everyone can follow.
An effective crisis ready organisation is one that:
- Has a positive culture already in place.
- Has implemented, tested and trained a technology solution.
- Exercises scenarios every month or so.
An organisation that looks like this can be back to business as usual within minutes, potentially saving them hundreds, if not millions of dollars in missed revenue.
Come 2019, organisations will no longer contemplate the benefits of technology assisting their BCPs, they will either have it in place or be seriously affected by the consequences of not having one.
Now is the time to move resilient technology solutions into your organisation.