What is Crisis Comms in New Zealand?
In the event of a crisis incident or event, organisations and their leaders need to step up and handle the hardest of questions and concerns. The confidence to respond and communicate with the public, their team, and stakeholders is vital.
In New Zealand, a crisis has the potential to add an enormous surge in workload, pressure and expectation on your communications team, to a point which may be beyond the capability and experience of staff or your PR (Public Relations) partners. Our media specialists provide:
- Decades of combined, relevant experience
- Senior communications and media roles training
- Proven track record of successfully managing countless high-profile incidents
- Programs & training transforming your communications team into crisis specialists
- Unique and tailoured programs for all organisational requirements.
Communications Programs and Modules
We boast tried and tested, scalable methodologies that have been used in high-profile events like the Christchurch March 15th shooting, government announcements and Australian terror attacks. They are adaptable to individual organisations, compliant with best practice, and provide regulatory assurance.
- Crisis Communications Readiness Review
- Crisis Communications Plan
- Crisis Communications Training
- Crisis Communications Exercises and Mini Drills
- Media Training
- Crisis Communications Rapid Response
- Post-Incident Review
Why work with RiskLogic?
RiskLogic’s unique methodology ensures the vast majority of the heavy lifting is done before a crisis hits. We collaborate with your executive and communications teams, identify your greatest reputational risks and ensure your crisis communications plans are robust and effective enough to address them.
Our crisis communications services are fully integrated with our business continuity, incident management and crisis management services, meaning we provide a full end-to-end service. This ensures your Crisis Communications Plan dovetails into your wider Crisis Management Plan and ensures a comprehensive and seamless response.
A Breakdown of the Services
Crisis Communications Programs are still forgein to many New Zealand organisations. Read on to understand how our programs work and whether they would be valuable to your objectives. If you still have questions, you can contact us any time.
Crisis Communications Readiness Review
Working with your communications and risk teams, RiskLogic will assess your reputational risks and current levels of communications preparedness. We critically evaluate any existing Crisis Communications Plans and the ability of your entire communications team to execute it effectively. We review the crisis capability among your communications team and the suitability of your policies and procedures. Where gaps are identified, we provide recommendations on how they can be filled to ensure your plan is at international best-practice.
Crisis Communications Plan
In collaboration with key stakeholders, RiskLogic will develop a robust Crisis Communications Plan that is both thorough and practical. The communications plan is populated with relevant assessment tools, stakeholder and channel lists, team structures and reporting lines, as well as approved key messages. The plan is pragmatic, user friendly and ensures a strategic, methodical and thorough response.
Crisis Communications Training
When the Crisis Communications Plan is endorsed, RiskLogic trains all members of the Crisis Communications team to utilise it. Using our unique Hourglass training model, RiskLogic will show the team how to formulate the appropriate communication strategy that meets the needs of the Executive and the wider Crisis Management Team.
Our training sessions are interactive allowing team members to become familiar with their roles and responsibilities and those of their colleagues. They will learn how to use the templates, tools and checklists. Often, we’ll recommend this training to include staff from other business units and areas who may take over certain roles at a later stage.
Crisis Communications Exercises and Drills
Participating in highly realistic, hands-on exercise scenarios reinforces and embeds the roles and responsibilities of all members of the Crisis Communications Team, including the cross-functional support staff seconded from other business units.
Guided by our expert facilitators, the exercise uses interactive injects from media, social media and other stakeholders. RiskLogic’s facilitators test the team’s ability to use the Crisis Communications Plan to respond effectively.
I was shocked what was uncovered in those last few questions by RiskLogic. The scenario showed the team how serious this all is.
In these exercises, you can:
- Hone your skills in a safe environment
- Learn from mistakes and identify gaps
- Get infront of real cameras and conduct a TV interview with the CEO or relevant person
- Provide valuable practice in a high-pressure scenario
We are yet to meet a CEO or spokesperson who is perfect at handling the intense media scrutiny that comes with a crisis. It is a performance art that requires regular practice and continual improvement.
RiskLogic’s hands-on crisis communications media training takes your spokespeople to the next level of preparedness. We tailor the training to stretch them beyond their existing experience, using realistic crisis scenarios they could potentially face in the future.
Crisis Communications Rapid Response
When a crisis hits, RiskLogic can embed one of our crisis communications experts to assist and guide your Crisis Communications Team. We provide your communications leader with a crucial sounding board for her/his strategic and tactical decision making, ensuring the response is rolled out methodically and to maximum effect. This service can be activated as a video conference, a series of phone calls or as an onsite presence at a half or full day rate.
Over and above exercises, we provide Crisis Communication Mini Drills
Performed 4-6 times a year, Mini Drills are a series of short exercises tasked without notice to the Communications Team to ensure they can quickly perform critical actions in the Crisis Communications Plan, at any given moment.
It is critical that a review of the effectiveness of the client’s communication strategy is conducted as soon as possible after the event. RiskLogic has the experience and insight to ensure this is done accurately, objectively and constructively, not personally. Working with your team, we analyse what worked well, address any gaps and recommend follow-up actions to maximise performance next time.
Want the technology? CQCommand
We’ve used years of experience delivering tried and tested crisis management solutions to create a game-changer. CQCommand is the leading crisis management software that empowers you to rally your management team and provide a step-by-step list of actions and tools; helping you make the right decisions when it matters.